Refund policy

Please contact us before returning any items by emailing info@rathtrombones.com or calling 01484 660555.

You have 30 days to return faulty goods and receive a full refund. Please email info@rathtrombones.com as soon as possible with order number (as confirmed on your order confirmation email) and a description of the issue. We are happy to replace, repair or refund faulty items. 

It is your responsibility to arrange the return. You must obtain a receipt with tracking information from the Post Office or chosen courier service. This can be used to track the item(s) that you are returning. We cannot accept liability for returned goods that we don’t receive or for those that get damaged in transit on their return. Goods must be returned in their original packaging, including a note from you and your address and contact details.

Distance selling, i.e. goods bought online: If you have purchased online and the items are in full working order but you are not happy with your purchase, you have the right to cancel and return your goods within 14 days. Please email info@rathtrombones.com within 14 days with your order number. Delivery costs in this case are the responsibility of the buyer. Goods must be returned in their original packaging and arrive to us undamaged.  A refund will be issued within 30 days. Any international orders will be refunded by the same process by which they were charged. Please be aware that changes in currency rates between placing the order and refunding the payment may result in a different amount being refunded in your currency. We reserve the right to make a fair and reasonable charge if either the goods or packaging are damaged in any way. This only applies to goods bought online.

Please be aware that our normal warranty/guarantee cover does not apply to goods that have been pre-owned by a client and sold by us on their behalf. Whilst we do all we can to ensure that they are working to the best of their ability, such goods are purchased as seen. However if the item was purchased online, the procedure is covered by our distant selling rules above.